Welcome to Safar Plus, a travel brand and platform owned and operated by Cure Genius, a company registered in Sweden. We value your trust and are committed to protecting your privacy and the security of your personal information. This policy explains how we collect, use, store, and protect your data when you use our application or any of our services.
1. Information We Collect
A. Information You Provide Voluntarily
- Full name, phone number, email address, and password.
- Trip booking details such as cities, dates, and seats.
- Official documents when registering as a transport company or driver.
B. Information Collected Automatically
- IP address, device type, operating system version, and login time.
- Geolocation data if you allow the application to access your location.
- Cookies and usage analytics used to improve performance and services.
C. Information from Third Parties
- Information received when you log in using Google or Facebook.
- Information received when paying through financial partners such as MTN, Syriatel Cash, Fatoora, PayPal, or others.
2. How We Use the Information
- Create and verify your account.
- Process bookings, handle payments, and issue tickets.
- Communicate with you regarding trips and important notifications.
- Improve our services and user experience.
- Prevent fraud and ensure secure financial transactions.
- Comply with legal and regulatory requirements.
3. Sharing Information with Third Parties
We do not sell or rent your personal data to any third party. We may share it only in the following cases:
- With registered transport companies to complete bookings.
- With electronic payment providers such as MTN, Syriatel Cash, Fatoora, and others.
- With governmental or legal authorities upon a valid official request.
- With analytics or technical support companies that help operate the application securely.
All partners are bound by confidentiality obligations that prohibit any unrelated use of your data.
4. Data Protection Measures
- Encrypting sensitive data during transmission using SSL/TLS.
- Storing data on secure Hostinger servers outside Syria.
- Restricting access to authorized personnel only.
- Conducting regular security audits and penetration testing.
- Deleting or anonymizing unnecessary data once its purpose is fulfilled.
5. Data Retention Period
We retain account data while the account remains active and for no more than 12 months after deletion for security and analysis purposes, unless a longer period is required by law.
6. User Rights
You have the right to:
- Access or modify your personal data.
- Request permanent deletion of your account.
- Withdraw consent to use your location.
- Object to uses of your data that you disagree with.
- Request a digital copy of your personal data.
7. Payment and Financial Security
- We do not store your card or banking information within the application.
- Payments are processed through secure channels operated by telecommunications companies, payment providers, or banks.
- Safar Plus is not responsible for transactions made outside our official system.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If a minor registers without parental consent, the account will be deleted upon notification.
9. Cookies Policy
We may use cookies to enhance performance and personalization. This may include analytics cookies from Google Analytics. You may disable cookies in your device or browser settings, but doing so may affect certain service features.
10. Data Storage Location
Your data is stored on secure servers provided by Hostinger, which may be located outside Syria, including in the European Union. We take measures intended to keep data transfers aligned with applicable international data protection standards, including the EU General Data Protection Regulation (GDPR).
11. Limited Liability
Neither Safar Plus nor Cure Genius shall be held liable for damages arising from misuse of the application or service failures caused by external providers, including transport or payment companies.
12. Contact and Inquiries
For any question or request related to this Privacy Policy or your personal data, contact us at info@safarplus.net.
13. Changes to This Policy
We reserve the right to update this policy periodically. You may be notified of changes through an in-app notification, email, or this page. Continued use of the service after an update constitutes acceptance of the revised policy.
14. General Provisions
This policy forms part of the terms governing use of Safar Plus. By using the service, you acknowledge that you have read and understood this Privacy Policy. Your privacy and data security remain our ongoing responsibility.